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After Sales Specialist – Barcelona

Manage warranty requests from service managers:

– Receive warranty requests from the different cities: be the main contact with the cities
– Review technically the issues reported
– Process and monitor the warranty cases with the supplier

Reporting activities – Documentation:

– Report main quality and aftersales KPIs to the Operations Director and Technical Department
– Provide feedback to service managers
– Document actions taken in the fleet (recalls, improvements..)

Product development assistance:

– Support the technical department with solutions and improvements to current issues
– Coordinate calls with service managers to collect improvement requests
– Contribute to knowledge sharing between all the team members


Education in Mechanical, Electrical or Industrial Engineering:

– Engineering degree is desired, but not mandatory
– Engineering students in the last years of the degree
– Technical profiles with experience in Aftersales departments are valued

Office suite expertise and computer use:

– High knowledge and fluency in Microsoft Excel and Word
– Adaptability to the usage of new software and platforms

Experience/Knowledge in vehicles and mechanics:

– Experience or knowledge of motorcycles and their components is requested
– Knowledge of electric vehicle is desired
– High level, written and spoken, of Spanish and English are requested
– Italian, German or Portuguese are well considered

Lo que buscamos:

  • The position may require periodically travelling to the different cities
  • Mostly single day trips to European cites


  • Permanent contract 40h/week

  • Experience in a leading and growing company

  • 50% discount in all Cooltra and eCooltra products and services;

  • Reduced price health insurance

Cómo aplicar:

Si estás interesado/a en el puesto de trabajo y cumples con las condiciones del empleo, por favor envíanos tu CV a indicando en el Asunto AFTER SALES SPECIALIST BARCELONA.

Aquí todas las ofertas de empleo en Cooltra.


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